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ACL Roles -  Field access not ALWAYS working

Question asked by KarlMetum KarlMetum on Mar 11, 2015
Latest reply on Aug 19, 2015 by KarlMetum KarlMetum
We're on SugarCRM Professional and we seem to have a problem that only occurs sometimes, and I can't figure out why.

We have a bunch of users in a role called "Examiners". The examiners are allowed to read/write a specific field called "contractapproved_c" inside Contracts module and "regular" users are not allowed.
This is configured through the role management tool (/#bwc/index.php?module=ACLRoles&action=index) under field access for Contracts module. 

But sometimes when one of the examiners tries to edit a contract the field "contractapproved_c" is disabled!
This can happen every now and then. The examiner has to cancel the edit and click on edit again a couple of times (from 5 to 20 times) until the checkbox is enabled.

Any ideas why this might happen to us?