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Email Implementation

Question asked by Roger Bannister on Mar 4, 2015
Latest reply on Mar 6, 2015 by Mark Willert
I am working with a NGO to try and and enable email functionality in the Sugar CRM Community Edition 6.5.20. Email provider is Microsoft Exchange and I am using the configuration info supplied by their IT Advisor. Every time I try to send a Test Email I get the following error message. "SMTP Error: The following recipients failed:" I have tried several different email recipient addresses all with the same result.

Here is what the SugarCRM log had to say about these attempts:

Wed Mar  4 06:52:16 2015 [29264][937d5cc7-12b8-20a3-cb6f-54eb740fc74e][FATAL] SMTP -> ERROR:AUTH not accepted from server. Code: 504 Reply: 504 5.7.4 Unrecognized authentication type

Wed Mar  4 06:52:26 2015 [29264][937d5cc7-12b8-20a3-cb6f-54eb740fc74e][FATAL] SMTP -> ERROR: RCPT not accepted from server. Code: 550 Reply: 550 5.7.1 Unable to relay
Wed Mar  4 06:52:26 2015 [29264][937d5cc7-12b8-20a3-cb6f-54eb740fc74e][FATAL] SugarPHPMailer encountered an error: SMTP Error: The following recipients failed:

Can someone provide a translation of what this means for me?

TIA, Roger