Outlook365 Bounce Processing & ProcessBouncedEmails.php

Discussion created by aglozier on Feb 14, 2015
Latest reply on Jan 18, 2016 by jsmith
I'm new to SugarCRM and I can't get bounce processing to work.   We are using SugarCRM On Demand Professional version 7.5.

We use Outlook 365 for email.  According to this post SugarCRM 6.5.11 bounced emails not processed, the program module ProcessBouncedEmails.php processes bounces and it looks for email addressed from POSTMASTER or MAILER-DAEMON.  However Outlook365 bounced email are addressed from "Microsoft Outlook".  Is this the cause of bounce processing failing?

If this is the cause, according to the post, I can edit the PHP program line "if (preg_match('/MAILER-DAEMON|POSTMASTER/i',$emailFromAddress)) " to include "Microsoft Outlook".  Would this work?  How would I go about doing this given that we use SugarCRM On Demand?  What would happen to the modification when SugarCRM is updated?

Is there another better solution?