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How to create "Use Mail Accounts=:" in Campaigns
Question asked by
on Feb 13, 2015
on Feb 15, 2015 by dkallish
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I would like to create a new mail account for campaigns within sugar currently our old mail accounts change our "from address" regardless of changing it within the field
how may I do this?
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Feb 15, 2015 1:50 PM
This section of the Administration Guide explains how to setup a '
' Inbound Email account.
The 'From' address is symbolic and seen on the end-customer side. Email Campaigns are sent using the From Address in Admin > Email Settings. Depending on your SMTP Server, the From address setting in the Bounce Handling account may not work as desired, some SMTP Servers block the ability to change the From address.
As an example, in Admin > Email Settings, my System From Address is
'. In Admin > Inbound Email > Bounce Handling Account, the From address is
'. If the SMTP Server, such as Gmail, does not allow me to use an email address I do not own or a different domain, the recipient of the email will see that it came from
Advanced Support Engineer
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