Why does the "Relate To" field not show for Calls Pop Up Search?

Question

Using SugarCRM Professional 7

I went to Studio>Calls>Layouts and added the "Relate To" field to all of the possible searches but this field is still not showing when I open up an Opportunity, scroll down to the Calls subpanel, click "link existing record", and try to filter by the "Relate To" field.

Why is it not showing up? This is the process I use for every other field to show in this view but it is not working for this field.

Thanks in advance.

Community Alumni User · Accepted Answer

Hi Rebecca,

This currently cannot be done directly in the UI, although in version 7.6 the Calls module will be migrated to Sidecar and will, therefore, allow this to be completed.

In the mean time, you can accomplish this by adding the following line to the file ./custom/modules/[module]/clients/base/filters/default/default.php

'[field_name]' => array(),

After saving this file, the custom field should show up correctly. I hope that helps!

-Alan