AnsweredAssumed Answered

6.5.20 to 7.5 upgrade: Health Check fails with "Unexpected Error"

Question asked by Merrick Dennis on Jan 20, 2015
Latest reply on May 19, 2015 by Brett Zufelt
Hi everyone,

I started playing around with the upgrade from 6.5.20 Pro to 7.5 on a test server that I have.  I upgraded a copy of our installation from 6.5.7 to 6.5.20 and then downloaded and installed the Health Check module that is required before trying to upgrade to 7.5.

When I run the Health Check inside the Admin screen, it fails pretty much instantly after beginning and just gives me the following error:

Unexpected error occurred!
We've encountered an unexpected error during heath check procedure. Please contact support.
and at the top of the page it says:

                The health check didn't pass. Please correct the issue and restart                  or contact support.             

When I try to export the log, it just gives me a blank page.  I don't see any errors in the log file and I have PHP errors enabled and I'm not seeing anything there either.

Now, I was expecting a more verbose error message explaining what's wrong but instead it just says "Unexpected Error" which really doesn't help me.

Anyone else ran into this or have any troubleshooting tips? :)