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Tour Screen appears for some users on every login
Question asked by
on Jan 16, 2015
on Jan 19, 2015 by Alex Nassi
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I have a couple users who every time they login they see the Tour pop up screen. The one that says: Welcome to Sugar 7 preview. We are running Sugar 7 enterprise on demand.
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Jan 19, 2015 4:16 PM
The settings that control the tour for users are held within browser cache. You mentioned that only some of your users are seeing the tour every time they log in to Sugar. Are these users either accessing Sugar through private browsing (such as Incognito Mode in Chrome), or do they clear their cache on a frequent basis?
Since this is a browser-specific setting, they can also test either on another browser on their computer, or try accessing Sugar on a non-affected user's computer to see if this remains when logging in, out, and back in.
I hope this helps!
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