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Lost functionality after moving sugarCRM instances to new server

Question asked by ehverschuuren ehverschuuren on Jan 5, 2015
Latest reply on Jan 6, 2015 by ehverschuuren ehverschuuren
Dear Community,

We run 10 separate instances  of sugarCRM, one for us and the others to host our (transient) customer's data. Last week I moved the instances to a new server and found that some transferred flawlessly, but in other cases found some hick-ups.

The issues are:
  1) home page search function (top-left corner) yields a blank page (on 2 instances)
  2) module loader yields a blank page (on 2 instances)
Some slight modifications were made to synchronize the installations and I suspect the php-script can't find it's way for these functions. I have checked the config.php settings with working instances and they are set in the same way. Also I have run the repair protocols, but without result.

Question: How do I correct the parameters to redirect these pages?

We run sugarCRM CE Version 6.5.16 on an Ubuntu 14.04 TLS server.

Looking forward to suggestions.

Kind regards,
Erik

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