AnsweredAssumed Answered

Error when slecting email templates in version 6.5.16 CE

Question asked by Jorge Jorge on Dec 2, 2014
Latest reply on May 22, 2015 by Vlatko Šurlan
This conversation has been merged. Please reference the main conversation:
Hi People. I am new in this community.I having problems with the emails templates.
I was able to define an email template, but when I try to use it I receive this error message.

ERROR CONNECTING to: ./index.php?entryPoint=json_server, ERROR:SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

The sequence is this: I define an email template. After that, I visit the list of Leads and i choose one of them. When I enter in the Lead (no matter witch one, always happens) I click in the email and appears a windows called Quick Response. In that window, I click in the Options button and choose the template I made. I try with the predefined templates too and I the problem persists.

I hope you can help me.