AnsweredAssumed Answered

Error when slecting email templates in version 6.5.16 CE

Question asked by Jorge Jorge on Dec 2, 2014
Latest reply on May 22, 2015 by Vlatko Šurlan
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Hi People. I am new in this community.I having problems with the emails templates.
I was able to define an email template, but when I try to use it I receive this error message.

ERROR CONNECTING to: ./index.php?entryPoint=json_server, ERROR:SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

The sequence is this: I define an email template. After that, I visit the list of Leads and i choose one of them. When I enter in the Lead (no matter witch one, always happens) I click in the email and appears a windows called Quick Response. In that window, I click in the Options button and choose the template I made. I try with the predefined templates too and I the problem persists.

I hope you can help me.

Regards.
Jorge.-

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