AnsweredAssumed Answered

How to show the Quick Create form for cases when creating from the emails module in CE 6.5?

Question asked by Udayakumar Sarangapani on Nov 17, 2014
Latest reply on Nov 20, 2014 by Udayakumar Sarangapani
Hi Experts,

I have a quick create layout (8 fields) in cases module and 20 fields in EditView layout in the Studio. I use QuickCreate button to create a case from Email module, it shows the EditView layout (20 fields).

I have done 'Save & Deploy' in Studio after making changes in QuickCreate layout.
The update QuickCreate (8 fields) screen is shown as subpanel in other modules detailed view page.

When I try to create case from email, it shows EditView screen rather than QuickCreate screen.

Please help me out.

Thanks in advance.