AnsweredAssumed Answered

Compose Email >> To Address >> email address is not populating from related Contact record of selected module in "Relate to" field

Question asked by shivam.loadedtech on Oct 28, 2014
Latest reply on Dec 6, 2014 by derrickoltmann derrickoltmann
Hi there,

I am using Sugar Professional Version 6.5.17 (Build 1220) on Ubuntu OS.

I am facing issue for getting custom module record details in Email >> "Compose Email" section.

Steps to replicate the issue::
===============================

Scenario-01 :: Working as expected for core(OOB) modules
-----------------------------------------------------
1) Go to Email >> "Componse Email" section
2) Select any core(Out-Of-Box) module in "Related To:" dropdown field
3) Select record for that module
4) Click on "To:" button, this will open "Select Email Receipients" popup box with address book
5) By default "Only show recipients related to" is already checked
6) it will display all email address of related Contact records of selected module (module selected in "Related To:" field)

Scenario-02 :: Not working as expected for custom modules
----------------------------------------------------------
1) Go to Email >> "Componse Email" section
2) Select any custom module in "Related To:" dropdown field
3) Select record for that module
4) Click on "To:" button, this will open "Select Email Receipients" popup box with address book
5) By default "Only show recipients related to" is already checked
6) It's not dispaying any email address of related Contact records of selected custom module (module selected in "Related To:" field)

Expected Output:
-- In scenario-02 Step-6, all email addresses of related contacts records (of selected module) should be visible in "Address Book" popup box, but it is not.

I am not sure if it's default behaviour of SugarCRM.

Please review the above and let me know if it is a SugarCRM bug or is there something we can set via custom code to achieve/get the functionality working as expected.

Thanks,
Shivam

Outcomes