AnsweredAssumed Answered

Accounts module Detail View not loading, only subpanels

Question asked by Desislava Desislava on Oct 27, 2014
Latest reply on Oct 28, 2014 by Desislava Desislava

Hi everyone,

I'm writing this post, because I cannot find a solution of my problem. I’m using SugarCRM CE 6.5.16. The problem is that, sometimes the accounts module seems not working. I cannot load detail view at all. When that happens, no one can see the accounts. It looks as the module has disappeared. We can see only the subpanels. I can fix it using Quick Repair, but I have no idea why this happens. I happens 2-3 times a week. Sometimes even offen.

Something similar happens with Cases module. Sometimes when clicking on edit or creating a new case, the view is not loaded. We can see only the buttons save and cancel. Again the fix is Quick Repair & Rebuild.

Do you have any suggestions how I can prevent this?