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Is it possible to limit visibility of cases for certains statuses?

Question asked by Jeff Bickart on Oct 24, 2014
Latest reply on Oct 24, 2014 by Francesca Shiekh
I would like to create some users in Sugar 6 Enterprise. I would like to grant a role on the users so that they can see cases. But... I only want them to see cases with one particular status. They can not see any other case.

I can not change the assign to.

Any ideas?

One concept would be that I have a team for these users. When the case hits the special status; add the team.  All other user(s) would need to be case user(s) team. Then using logic_hooks assign the correct teams based upon the status of the case.

Is this the best approach?

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