AnsweredAssumed Answered

Reply to emails creating new cases after upgrade to 6.5.18

Question asked by Mike Solomon on Oct 2, 2014
We updated from 6.5.15 to 6.5.18
  Before we upgraded case creation by email was working properly
  Now the case creation still works but if a customer replies to the email it is creating another case for the reply

Is anyone else having this issue?
  How can we resolve this?