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Where to add additional actions to my IPBX integration?

Question asked by sad das on Sep 30, 2014
i've a integration with a my ipbx, where, when i receive a call, it is show a popup, where leave me to choose if accept or not. if yes the call arrive at the my phone.
at this point, would i like to add some code, in mode that, when i accept, the my application, cre4ate a new ticke case, and add the information of the call receive in the mycall list.
please, some one can say me where add this information, and/or open a ticket directly from my api?
many thanks