AnsweredAssumed Answered

Is there a way to respond to an email using a template without overwriting the body of the email?

Question asked by James Just on Sep 30, 2014
Latest reply on Aug 25, 2016 by Darijo Milicevic
I get this message when using a template to respond to emails:
Selecting this template will overwrite any data already entered within the email body. Do you wish to continue?

Is there a way to insert the template at the top of the thread and not overwrite the entire thread?

We are using SugarCRM Community edition 6.5.16

Outcomes