AnsweredAssumed Answered

Slow logging calls

Question asked by Francesca Shiekh on Sep 22, 2014
Latest reply on Oct 1, 2014 by Francesca Shiekh
6.5.15 Pro soon to be 6.5.17 is excruciatingly slow logging Calls for some individuals.

After much observation and adding log entries I find that Chrome sits spinning anti-clockwise gray for about 15 to 20 seconds before it starts spinning clockwise and within 2 seconds it logs the calls and writes to the sugarcrm.log the entries I have added to the Call.php script. 

So, what is it doing for those 15s to 20s and why only on Calls and only for certain individuals?

Do I understand correctly that the anti-clockwise gray spin is data-upload/page request and the fast spinning clockwise blue is data-download? What is it uploading/requesting that takes so long compared to saving records in other modules?

Any suggestions on how to debug this further?