AnsweredAssumed Answered

Email Opt-In to comply with new Canada Spam Law

Question asked by watsonmf watsonmf on Aug 26, 2014
Latest reply on Aug 27, 2014 by watsonmf watsonmf
Hi!

In Canada you must now receive permission (OPT-IN) before sending an email to leads (http://fightspam.gc.ca/). SugarCRM only has an OPT-OUT checkbox associated to an email address.

There's already a feature request for this: https://web.sugarcrm.com/support/issues/69353

We will have to customize our Sugarondemand v6.7.6 to tackle this problem but I was wondering what would be the best way to go about it?

We could add an OPT-IN attribute to each email address. Could we tell Sugar, when someone subscribes to our newsletter, to always check the OPT-IN and always uncheck OPT-OUT even if it's already unchecked? Would that work?

If someone has subscribed then unsubscribed, the OPT-OUT would be checked. So if the person subscribes again, we need to check OPT-IN and uncheck OPT-OUT absolutely.

Maybe there's a better way to do this?
Would the code be upgrade proof?

Thanks for your help!
Arnaud

Outcomes