AnsweredAssumed Answered

Data Error in personal Email configuration  for Users

Question asked by jlabuelo on Aug 23, 2014
Latest reply on Nov 21, 2017 by jlabuelo
Hi there

I am moving my SugarCE configuration (V6.5) from the old server to the new one, but I am getting some errors that should not be there.

This time, when an user tries to get access to the Email screen they are not able to see any data in the screen, and seems that their email account configuration is gone. Even they are not able to select the Default SMTP server we have in the Admin->Email Configuration screen.

No folders are shown and we only get an "DataError" message in the mail screen. Here I send you the screenshots. Nothing found in sugarcrm.log, neither php or apache error logs.

Dont know if this could be a problem with JS, but after several Quick Repairs and even removing the Cache of the Browser, we still get this situation.

Any suggestions we can follow please?

Thanks a lot in advance!!!