AnsweredAssumed Answered

Inbound email auto import doesn't relate to contact

Question asked by Cavok Cavok on Jul 29, 2014
Latest reply on Jul 31, 2014 by Cavok Cavok
I'm using Sugar CE 6.5.16 and have setup a Group Mail Account that automatically imports emails into Sugar. When I send an email to one of my contacts, the Send email is stored in history and related to my contact. However, when I get a response back from my contact (and he's using the same email address as I have saved under my Contact in Sugar), the incoming email is not related to my contact, and therefore shows a blank field for contact in the history. Is there a way to automatically relate the incoming email to my contact, based on the email address of my contact?

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