Sugar Outlook Plugin Doesn't Sync All Contacts

Hi There,

I'm hoping you can help with an issue that I've been stuck on for two days.

- I have the latest and greatest SugarCRM Outlook Plugin installed
on Microsoft Outlook 2013 for PC
- The SugarCRM Outlook Plugin Contacts are set to sync one
direction from SugarCRM to Outlook
- Within the SugarCRM instance, all contacts are checked
"Sync to Mail Client"

The problem I have is this:

- Only 3039 contacts sync to Outlook
- There are 4991 contacts in SugarCRM; all of which are checked

I've tried all the obvious solutions such as syncing, re-syncing, syncing again, closing Outlook then opening Outlook and syncing and all sorts of stuff. Nothing works.

Anybody else have this issue? Any solutions besides using my computer as Trebuchet ammunition?

Kjo*

0 Mark Willert over 9 years ago

Hi Kjo,

maybe the sessions timeouts of your webserver and PHP are set too short so synchroniation stops when that time limit is reached. If you can provide what stack you are using to run SugarCRM, I can give you pointers what to look out for.

Greets
Mark
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0 sarvcrm sarvcrm over 8 years ago

For those records that were not synced, do you have export permission? I am assuming you have version 6+. take a look at this:
http://support.sugarcrm.com/02_Documentation/03_Plug-ins/MS_Outlook_Plug-in/01_MS_Outlook_Plug-in_Us...

"User Roles

To be able to use the plug-in, users are required to have the ability to export records for applicable modules in Sugar. Any Sugar user with a role that prevents export of Accounts, Contacts, Meetings, Calls, or Tasks as seen in Admin > User Management > {User's Name} > Access will not be able to utilize the full features of Sugar Plug-in for MS Outlook."
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