AnsweredAssumed Answered

Sugar Outlook Plugin Doesn't Sync All Contacts

Question asked by Kjo* Kjo* on Jul 26, 2014
Latest reply on Jun 22, 2015 by sarvcrm sarvcrm
Hi There,

I'm hoping you can help with an issue that I've been stuck on for two days.

- I have the latest and greatest SugarCRM Outlook Plugin installed
on Microsoft Outlook 2013 for PC
- The SugarCRM Outlook Plugin Contacts are set to sync one
direction from SugarCRM to Outlook
- Within the SugarCRM instance, all contacts are checked
"Sync to Mail Client"

The problem I have is this:

- Only 3039 contacts sync to Outlook
- There are 4991 contacts in SugarCRM; all of which are checked 

I've tried all the obvious solutions such as syncing, re-syncing, syncing again, closing Outlook then opening Outlook and syncing and all sorts of stuff. Nothing works.

Anybody else have this issue?  Any solutions besides using my computer as Trebuchet ammunition?

Kjo*

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