AnsweredAssumed Answered

Assigned cases from email inbox not availalable to "global" team.

Question asked by Michael Ethridge on Jul 18, 2014
Latest reply on Mar 18, 2016 by Liam Hastings
Version 6.4.4 (Build 7729) Enterprise
I have a group inbox that is monitored and cases are created from emails, and assigned to a specific team via round robin.  I also have the secondary team as "global" on that config.  Any cases generated have both the primary, and secondary team listed.  However, in the related history of that ticket, the emails will only appear for the primary team, not the "global" team.  I need my emails visible globally, not just the ticket itself.  Do i have  a misconfig, or is this expected?

Outcomes