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SugarCRM 6.5.11 bounced emails not processed

Question asked by Brent Lee on Jun 12, 2014
Latest reply on Jul 9, 2017 by Harald Kuske
I have a new installation of SugarCRM 6.5.11 on Amazon using a Turnkey image.  The "bounced messages, Invalid email" are not getting picked up but the "bounced message, other" are getting registered in the campaign.  I have looked at everything and cannot figure out what is wrong. Any help would be appreciated.