AnsweredAssumed Answered

How do I configure Email Archiving?

Question asked by Yalcin Yalcin on Jun 3, 2014
Latest reply on Jun 9, 2014 by Alex Nassi
Hello,
Iam using SugarCRM 6.5.16. I want to use the "Email Archiving" but i don ́t have such button for configure it. In the attachement, you can see that there is no "Email Archiving"-button. Can you help me to configure email archiving ?

Or is there other solution for my problem ?
I use the sugarcrm to archiv my communication, when iam write with an other people over email. but I want not archiv all email, only the emails from customer, which i think is important.
For example:
I use googlemail. An people or customer sent me an email. When I sent this customer an answer, or when this customer sent me an email then i want to archiv this email automatically in sugarcrm. can you please help me how can i configure this ?
Thanks a lot.

Yalcin

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