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How do you handle a Closed Won opportunity, then a partial refund?

Question asked by Mark H on May 21, 2014


What kind of a methodology can be applied to a situation where an opportunity that was closed won with revenue of say, $10,000 is now turning into a refund game a few days later and we're left with $1,000?

How do we then turn the closed won to a "closed won only $1000"? I mean, system-wise I know it's just about editing fields. But I think this needs a deeper thought process on how to create the right implementation. Any advice?