AnsweredAssumed Answered

Email template user variables are not populating

Question asked by AchLive AchLive on Apr 26, 2014
Latest reply on Jun 16, 2016 by carloszaragoza
I'm trying to create custom email templates using the variables from the dropdown menu.
I modified the template to notify the user name and password, presets, and I'm trying to add the name and surname of the user.
From the dropdown menu I select the first field "Users" in the second field "Last Name" and the corresponding variable is $contact_user_last_name. When I send the email to reset passwords instead of displaying the user's last name still showing $ contact_user_last_name. Where am I doing wrong? Is there anyone who can help me to understand how it works, if it is my mistake or a bug.
Thanks in advance