AnsweredAssumed Answered

Charts not showing, strange characters in /cache/xml files

Question asked by Roland Roland on Apr 16, 2014
Latest reply on Apr 17, 2014 by Roland Roland
Since about 1,5 weeks the charts are not showing anymore in my hosted SugarCRM 6.5.13. Upon checking the logfile I found out that there were problems processing the XML file:

[FATAL] Unable to return chart data, invalid xml for file cache/xml/90b4bdbd-bd30-3fe9-c5c7-530b482bc5ee_989d20bc-414f-5126-1155-5318cf9e6c7e.xml

When opening the XML files, strange (Chinese) characters are included, but outside the XML syntax. An example of this is as follows:

Any idea what is going wrong here? Thanks in advance, I really need my charts.