Mallard Computer

Error Sending Password Reset Emails

Discussion created by Mallard Computer on Mar 29, 2014
Latest reply on Mar 12, 2015 by Alex Nassi
We are trying to generate password reset emails so our users can login to SugarCRM CE 6.5 hosted on a LAMP shared hosting environment ( However, when we attempt to generate any password reset email messages, we receive the following message:

System is unable to process your request. Please check: -Recipient Email Address -Your server status (see attached below):

How can we resolve this? Our email hosting is through Exchange Online on Office 365. I hope I've configured everything correctly. I'm not 100% sure. 

Twitter Support also posted this message in another thread, but I never got a response:

Error Message: System is unable to process your request

Thanks for your help! I'm getting so frustrated since no one can access SugarCRM until we get this resolved.