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Error when upgrading from Sugarcrm CE 6.5.8 to 6.5.16

Question asked by Adiela Adiela on Mar 28, 2014
Latest reply on Apr 2, 2014 by Greg Greg
Good Day, I'm trying to upgrade my version of sugarcrm CE 6.5.8 to 6.5.16, but when I try running upgrade through the Upgrade Wizard, I'm referred to check the sugarcrm.log. When checking the log I see the following error

"ALTER TABLE contacts   modify COLUMN first_name varchar(255)  NULL : MySQL error 1071: Specified key was too long; max key length is 1000 bytes"

Any ideas how to get around this error please?

Looking forward to hearing from you.

Many Thanks