AnsweredAssumed Answered

How can I show all Zendesk tickets tied to an account?

Question asked by Bond Bond on Mar 12, 2014
Latest reply on Jan 28, 2015 by Blue Blue
Does anyone have any experience with Zendesk integration? 

We want to be able to see ALL tickets 'associated' with an account (the contacts on the account) - right now out of box the Zendesk integration shows tickets tied to the specific account (the e-mail tied to the account) but say for example there are 20 contacts tied to an account, we want to see ALL tickets for these contacts when looking at the account.


Outcomes