AnsweredAssumed Answered

Turn off notification emails for Cases only

Question asked by Mike Solomon on Mar 11, 2014
Latest reply on May 25, 2016 by Selim Erünkut
As the Cases notification email can not be altered in an upgrade save way I decided to turn off notifications for Cases and use a workflow instead

To turn off notifications I created a Customer Controller and used the following code

function action_save() {
//disable notifications

This works when Creating\Editing a case but doesn't work for cases created from Emails

The case creation for emails is handled by the function handleCreateCase in modules/InboundEmail/InboundEmail.php

Is there anyway I can change this in an upgrade safe way?

Or can I use a logic_hook to stop notifications for cases being sent?