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How to import an entity to sugarcrm?

Question asked by hpmhpm hpmhpm on Mar 7, 2014
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When reading an email, there is an Import to Sugar button available on top of the contents. I use izeno SMS module in sugarcrm.   I mean
can I import an SMS and relate it to a contact, account or ... in a systematic way or I should try ugly hard coding stuff?
  Is Importing a systematic behavior of sugarcrm? i.e.  Is importing and relating email imitated anywhere in sugarcrm?