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Unable to change password and assign team to users

Question asked by Laxmikant Laxmikant on Mar 4, 2014
Latest reply on Sep 16, 2014 by Laxmikant Laxmikant
Hello all

I am using Sugarcrm 6.5.14  CE

and i am getting this error while editing user or changing the password

Tue Mar  4 16:11:14 2014 [15781][1][FATAL] Retrieving record WHERE assigned_user_id = '3b7cf673-82e7-abd9-7c0b-525f924a1411' AND category = 'ETag' AND deleted=0: Query Failed: SELECT user_preferences.* FROM user_preferences  WHERE assigned_user_id = '3b7cf673-82e7-abd9-7c0b-525f924a1411' AND category = 'ETag' AND deleted=0 LIMIT 0,1: MySQL error 2014: Commands out of sync; you can't run this command now

please suggest any solution  asap

Thank's in advance

Laxmikant Saratkar