AnsweredAssumed Answered

Umlauts do not display properly when importing after upgrading to Version 6.5.16 (Build 1082)

Question asked by Lukas Wyder on Feb 25, 2014
Latest reply on Apr 9, 2014 by Lukas Wyder
Hi there
I have upgraded recently to SugarCRM CE 6.5.16. I regularly have to import accounts. Since the upgrade, Umlaute (like ä, ü or ö) will not show correctly when imported. I use the csv File "Downlaod Import File Template".

I have tried it with several browsers and have tried is with csv created by Mac xls and csv's created by Windwos xls. Always the same problem.

Step2 of the import process, I get the correct umlaute, Step3: umlaute are not correct.

Anyone any idea what I have to change? Btw: I have made sure that both SugarCRM and the Database have the same connotation.

Thanks for any help!