AnsweredAssumed Answered

User emails do not save in profiles

Question asked by David Zurn Jr on Feb 25, 2014
Latest reply on Feb 27, 2014 by raffle

I'm having an issue with a recently-deployed SugarCRM instance. Under the profile for each user, email addresses are not saved when modified. I create this error by going to Admin > User Management > select any arbitrary user > Edit. No email address shows in any profile, and if I enter one under the Employee Information section and hit "Save," it appears to save, but no email shows up under the Email Settings page, and if I edit again, there is no email address present.

Mail on the server is working, and I can successfully send test emails from the Email Settings page.

If you would like any relevant logs or further information, please ask, and if this is a PEBKAC, please clarify and ridicule me appropriately. :)

We are running SugarCRM Professional, Version 7.1.5 (Build 1173).