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Can I customize a calculated field that is counting related records to only count specific records?

Question asked by LauryndaP LauryndaP on Feb 22, 2014
Latest reply on Oct 14, 2014 by Lance Devin
I've created a custom field called "Call Attempts" that counts the number of calls created.

I'm wondering if I'm able to modify the calculated field so that it will only count certain types of calls based on a field being equal to a particular value.  For example, I only want to count Outbound Calls that have a status of either Held or Voicemail.

I have no coding experience and find Sugar Logic a little confusing.