How to assign users in a group User in CE 6.5.13?
I'm trying to set up a user group so I can use the option "create a case from email" .
I read all the documentation available for my version, but it only tells us how to create a user group.
I Watch some video in support but it shows how to create a case from email using teams and my version i cannot create a team.
I'm not a DBA, so hopefully I don't have to go input the info for the groups thru the code.
Maybe in my version, when you create a group user, it always include all the users in the group???
Thanks for the help.