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Email Campaign Stats: opted-out showing zero hit

Question asked by Silmara Silmara on Feb 12, 2014
Latest reply on Feb 18, 2014 by Silmara Silmara

Hope somebody can help me out..

My company has started using SugarCRM pro, and little by little I started understanding the Campaigns Module and it's been working fine...

So, when in the stats section, while in "viewed message" and "click-thru link" I can see 1, 2 or 3 hits, in the "opted out" I can see few marked as "1 hit" and a lot with "0" hits

As I've noted a high level of unsubscriptions lately, I was wondering if this is just a case of crap email text/template or if the emails we are sending are being considered spam and therefore "opted out" automactically...

I'm not a programmer, so maybe this is a dumb question, I'm just triyng to understand if those are "real" unsubscriptions or not.

So, is it possible to have "zero" hits in the opted out tracking?

Thank you