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Measuring SLA

Question asked by Stagl Stagl on Feb 11, 2014
Latest reply on Oct 10, 2016 by Gary Smart
Noob here with a simple question.  We are toying with the idea of using sugar for our small business and I'm wondering if it possible to measure SLA or the time it takes from a lead to change from one status to another... Can this be done with vanilla reporting within sugar or am I looking for something specialized?