AnsweredAssumed Answered

Google apps email not working

Question asked by cx_elena cx_elena on Feb 8, 2014
Latest reply on Feb 15, 2014 by cx_elena cx_elena
Hi

We are planning to implement sugarcrm to replace vTiger due to lot of coding nightmares.

During the initial setup, we are facing lot of teething troubles. One such trouble is as under:

Environment
Hosted-shared;
installed using cpanel Quickinstall
upgraded to 6.5.16 following the patch file using web update wizard.

Problem
Unable to configure smtp service.

Solution tried
In vt we use ssl://smtp.google.com:465 and it goes perfectly fine. Out here in the system I could see thtat port is mandatory field. Thus, I added ssl://smtp.google.com and port separately. The credentials provided are correct. The reason we use ssl:// as prefix, it throws exception straight away instead of relying on error logs.

Community Forums suggested that we use 2 step authentication, and I did that as well.

Error Reported
SystemLOG:

Sat Feb  8 13:51:30 2014 [3722][1][FATAL] SugarPHPMailer encountered an error: The following From address failed: USER@domain-name.com 

Pop up
After clicking send test mail following is produced:
Error:The following From address failed: user@domain-name.com
SMTP server error: 5.5.1 Authentication Required. Learn more at 530 5.5.1 http://support.google.com/mail/bin/answer.py?answer=14257 n5sm55121655oer.5 - gsmtp

All the help is appreciated; hope I was able to follow norms of posting the case.

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