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E-Mail SMTP Issues - Error:The following From address failed:

Question asked by community-support on Jan 13, 2014
Latest reply on Aug 25, 2015 by Sher Bahader
Hi,

I have a fresh install of SugarCRM CE of Version 6.5.16 (Build 1082)

I'm having some issues setting up the SMTP server details in the admin panel. I've tried using the SMTP settings of my domain and also a gmail account and I get the same message every time.

'Error:The following From address failed:'

This is what I get

Fri Dec 20 10:49:16 2013 [15656][1][FATAL] SMTP -> ERROR: Failed to connect to server. Code: 0 Reply: php_network_getaddresses: getaddrinfo failed: Name or service not known

Fri Dec 20 10:49:16 2013 [15656][1][FATAL] SugarPHPMailer encountered an error: The following From address failed:

Sat Dec 21 20:44:39 2013 [26915][1][FATAL] SMTP -> ERROR: Failed to connect to server. Code: 110 Reply: Connection timed out

Sat Dec 21 20:44:39 2013 [26915][1][FATAL] SugarPHPMailer encountered an error: The following From address failed:

If anyone has experienced a similar issue I'd love to know how you fixed it

Thanks in advance

James

(from Jamesamack)

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