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Case Account Not Required

Question asked by community-support on Jan 13, 2014
Latest reply on Jan 13, 2014 by community-support
OnDemand Professional, Version 7.1.0 (Build 1040)

We have a custom module that is just like Accounts called Distributors. Cases can be related to an Account or a Distributor ( or both ), but by default, an account is required for a case. Ideally, I would want one or the other to be required, but at the very least I need the account to not be required. Currently, we have to create a fake account for the distributor just so that we can create the case.

I've tried modifying vardefs.ext.php as follows, but it doesn't do anything.

[b]custom/Extension/modules/Cases/Ext/Vardefs/customizations.php[/b]

[code]

$dictionary['Case']['fields']['account_name']['required'] = false;

$dictionary['Case']['fields']['account_id']['required'] = false;

[/code]

(from justin@prospot.com)

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