AnsweredAssumed Answered

"Unexpected values found in emails" when upgrading to 8.0

Question asked by Nicolas Urech on May 4, 2018
Latest reply on Oct 12, 2018 by Bastien R

Hello,

 

When doing the upgrade from 7.9.4 to 8.0, I had this warning during the healthcheck :

 

82. Unexpected values found in emails
Invalid status and type for emails: status=read, type=out Learn more...

83. Unexpected values found in emails
Invalid status and type for emails: status=read, type=archived Learn more...

84. Unexpected values found in emails
Invalid status and type for emails: status=read, type=draft Learn more...

 

The explanation link is broken : http://support.sugarcrm.com/Knowledge_Base/Installation_Upgrade/Troubleshooting_Health_Check_Output/Health_Check_Error_Invalid_Status_and_Type_for_Emails/

 

I did the update anyway and now all my existing emails have a status of "Archived" instead of Sent/Read/Unread. I sent a new e-mail and it was set to "Archived" instead of Sent.

 

 

I saw that in the database, the table "emails" has a new field "state". So it seems that the interface display the state instead of the status of the e-mail because the e-mail has the state "sent" in the database;

 

 

How to fix this ?

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