AnsweredAssumed Answered

Outlook Plugin Error changing settings

Question asked by Chris Loxley-Watkins on Feb 12, 2018
Latest reply on Feb 15, 2018 by Chris Loxley-Watkins

I've just installed the Outlook Plugin 2.4.4 to my Office 2016 client machine and when I test the connection, it says successful but then returns the following after I click OK.

 

 

Looking at the log file, it's returning the following: -

 

2018-02-13 08:28:10,905 [VSTA_Main] INFO Sugar.Outlook.Outlook - Starting Sugar Plug-in for Microsoft Outlook
2018-02-13 08:28:10,910 [VSTA_Main] INFO Sugar.Outlook.Outlook - OPI Version: 2.4.4
2018-02-13 08:28:10,911 [VSTA_Main] INFO Sugar.Outlook.Outlook - OPI Build Number: 18.01.29.17
2018-02-13 08:28:10,912 [VSTA_Main] INFO Sugar.Outlook.Outlook - Office Version: Microsoft Office 2016 32-bit
2018-02-13 08:28:10,912 [VSTA_Main] INFO Sugar.Outlook.Outlook - Outlook Build Number: 16.0.0.9001
2018-02-13 08:28:10,913 [VSTA_Main] INFO Sugar.Outlook.Outlook - Operating System Version: Microsoft Windows 10 Pro 64-bit
2018-02-13 08:28:13,615 [10] INFO Sugar.Outlook.Outlook - Sugar Instance Version : 7.9.1.0 (ENT)
2018-02-13 08:30:43,638 [VSTA_Main] ERROR Sugar.Outlook.Outlook - Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
at System.Runtime.InteropServices.Marshal.ReleaseComObject(Object o)
at Sugar.Outlook.DTO.OutlookObjectMail.TryGetSMTPAddress()
2018-02-13 08:32:34,436 [VSTA_Main] ERROR Sugar.Outlook.Outlook - Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
at System.Runtime.InteropServices.Marshal.ReleaseComObject(Object o)
at Sugar.Outlook.DTO.OutlookObjectMail.TryGetSMTPAddress()
2018-02-13 08:33:15,126 [VSTA_Main] ERROR Sugar.Outlook.Outlook - Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
at System.Runtime.InteropServices.Marshal.ReleaseComObject(Object o)
at Sugar.Outlook.DTO.OutlookObjectMail.TryGetSMTPAddress()
2018-02-13 08:34:58,150 [VSTA_Main] ERROR Sugar.Outlook.Outlook - Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
at System.Runtime.InteropServices.Marshal.ReleaseComObject(Object o)
at Sugar.Outlook.DTO.OutlookObjectMail.TryGetSMTPAddress()
2018-02-13 08:37:58,519 [VSTA_Main] ERROR Sugar.Outlook.Outlook - Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
at System.Runtime.InteropServices.Marshal.ReleaseComObject(Object o)
at Sugar.Outlook.DTO.OutlookObjectMail.TryGetSMTPAddress()
2018-02-13 08:38:29,423 [5] INFO Sugar.Outlook.Outlook - Cancelled collecting of mail items for autoarchival
2018-02-13 08:38:31,950 [23] INFO Sugar.Outlook.Outlook - Sugar Instance Version : 7.9.1.0 (ENT)
2018-02-13 08:38:53,623 [VSTA_Main] ERROR Sugar.Outlook.Outlook - The attempt to log on to Microsoft Exchange has failed.
System.Runtime.InteropServices.COMException (0x8004011D): The attempt to log on to Microsoft Exchange has failed.
at Microsoft.Office.Interop.Outlook.StoresClass.get_Item(Object Index)
at Sugar.Outlook.Outlook.CategoryExists(String categoryName)
2018-02-13 08:38:53,628 [VSTA_Main] ERROR Sugar.Outlook.Outlook - The attempt to log on to Microsoft Exchange has failed.
System.Runtime.InteropServices.COMException (0x8004011D): The attempt to log on to Microsoft Exchange has failed.
at Microsoft.Office.Interop.Outlook.StoresClass.get_Item(Object Index)
at Sugar.Outlook.Outlook.CategoryExists(String categoryName)
at SugarOutlook.OutlookReferences.<ShowOptionsInternalAsync>d__144.MoveNext()

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