We're currently using: Community Edition/Version 6.5.25
In this version there is no any workflow to create&apply on any Case and this is sad!
So I searched a little bit on your community topics, there was a solution like using logic hooks but I can't find this solution part in our sugar version and don't know how to do that.
Clearly, we want to that:
- The created case by any user is also successfully transmitted to the user who assigned as mail as it should be. [It's working.]
- Later then, when the user who assigned to give a solution to the case over SugarCRM is changing the status of the case.
- When the assigned user changes the status, also an e-mail need to reach to the user who created the assigned user.
Afterwards, we also add AlineaSol Work Flow Manager today but no idea how to use.
Thanks in advance!