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Email Logic Hook - After save

Question asked by Bastien R on Jun 15, 2017
Latest reply on Jun 19, 2017 by Bastien R



I would like to execute a specific code after an email is received. The code parses the email subject and do specific actions. I would like a more custom way than binding the email with a case from the subject ( [Case:XXX] to Case XXX)
However it seems that the hook is never executed.


I use sugar 7.7.2


I added those files and ran "Quick Repair and Rebuild".




   $hook_version = 1;

   $hook_array['after_save'][] = array(
      'Create case or add to case',



   if (!defined('sugarEntry') || !sugarEntry) die('Not A Valid Entry Point');


   class email_utils
      function link_to_case($bean, $event )
         $GLOBALS['log']->debug('-- Link to case executed');

         // code goes here




What am I doing wrong here ?


Thank you for your help