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Emails with "new smiley" (emoji) not archived - error

Question asked by Kristjan Geir Mathiesen on May 17, 2017
Latest reply on May 15, 2019 by Viktor Ranga

Hi guys.


The new smiley´s in Outlook (this is from the Sugarlog):

is causing an error in the Sugarlog when emails with it are being archived. Here is the error:

Mon May 15 09:56:47 2017 [23649][record number][FATAL] Error inserting into table: emails_text: Query Failed: INSERT INTO emails_text 

Seems like the new smiley is causing illegal character or something. So, is this a known error or should I just create a support ticket?