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Round Robin Assignment
Question asked by
on Mar 3, 2014
on Mar 5, 2014 by raffle
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I have install round robin in SugarCRM CE edition 5.5.1 but i don't know about it's working. So please tell me how it's work.
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Mar 5, 2014 4:27 PM
You are running an unsupported version of Sugar so this information may be inaccurate. With that said, I do not believe there have been any significant changes to our case distribution methods so the
should help you in understanding how they function.
On Community Edition, the distribution automatically applies to all active users. In our commercial editions, the distribution is based on any users belonging to the team that is also associated with the inbound email account.
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