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"Invalid file extension" error when installing previously-working module

Question asked by Nicholas Harrison on Feb 7, 2019
Latest reply on Feb 11, 2019 by hats

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Hello,

I have had a number of problems installing updates to modules I have created. The error message I get from the "Module Loader" is:

Scanning Package

Installation failed!

The package you are attempting to install does not conform to the policies established within the Sugar Open Cloud or by your system administrator.

Sugar Open Cloud customers must obtain a new package from the package provider that addresses the issues described below.
If you are running Sugar locally, you can relax your Module Loader restrictions to allow the package to be installed.

Package Scan Policy Guide

File Issues

SugarModules/language/application/tempV1CbMs

Invalid file extension

The odd thing is that I have successfully managed to install this version of the module before - I'm not sure what I've done but I cannot install my new module version or the version that was installed before I made my changes.

Can anyone help please?

Thanks

Nick

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11 Replies

hats Feb 10, 2019 8:16 PM
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Hi Nicholas Harrison,

Are you installing this package on on-demand instance or your local instance with package scanner activated?
Also, this error stated that you have a file with invalid ext in SugarModules/language/application/tempV1CbMs
What does this file do? Can you please check the file contents and verify if it is required or not.

Regards.
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Nicholas Harrison Feb 11, 2019 3:06 AM

Hello,

This is all on sugaropencloud.eu so I think the answer to your first question is "an on-demand instance"?

I have no idea how to interrogate the file that is referenced - can you advise? We have never had to interact with the file system before.

Additionally, your email regarding this states "Reply to this message by replying to this email, or go to the message on SugarCRM Community" but my reply by email bounced.

Many thanks

Nick

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hats @ Nicholas Harrison on Feb 11, 2019 4:01 AM

Hi Nick,

Would you please unzip that package and verify its contents (if the above file is available in the specified directory path).

Also, I am not sure about bounced email because I generally reply from the forum itself. Maybe, can check with support.

Regards.

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Nicholas Harrison @ hats on Feb 11, 2019 4:12 AM

Hello,

Thanks for the reply. I don't seem to have any information about how to access the file structure on our Sugar OpenCloud-hosted instance. Do you know where I could find details?

Many thanks

Nick

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hats @ Nicholas Harrison on Feb 11, 2019 4:19 AM

Hi Nick,

I meant to say can you please check the package you are trying to upload.

If you are trying to upload a zip file using Sugar module loader tool, then just unzip the package and check if that temp file is available under the specified directory. If so, please check the contents of the file if valid. If not, you can simply remove it (take backup) and zip back the directory and try to upload again.

Regards.

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Nicholas Harrison @ hats on Feb 11, 2019 4:29 AM

Thanks for clarifying! Sorry I'm not sure what I'm doing, I've been making all of my modifications through the Module Builder.

In the zip file, there is a "SugarModules/Language/Application" folder, but the temp file/folder mentioned definitely doesn't exist. I'm happy to share the exported/published module if that might help?

Many thanks for your continued responsiveness!

Nick

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hats @ Nicholas Harrison on Feb 11, 2019 4:43 AM

Hi Nick,

Sure you can share the package here if it is not confidential and okay to share publicly. I can have a look.

Also, please let us know your sugar version as well.

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Nicholas Harrison @ hats on Feb 11, 2019 4:59 AM

Hello,

We are on "SugarCRM Professional, Version 8.3.0 (Build 149) (Winter '19)"

Hopefully this link will work: https://www.dropbox.com/s/e0fccrm0numrvdi/TrackManagement22019_02_11_122608.zip?dl=0

Many thanks

Nick

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hats @ Nicholas Harrison on Feb 11, 2019 5:18 AM

Hi Nick,

Thanks for sharing the package. I installed it in my fresh sugar instance and it worked fine. Though the version I tested with is different with what you have. I have just re-zipped the package and sharing here with you. Please try this and let us know if this works.

Dropbox - TrackManagement22019_02_11_122608.zip

Regards.

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Nicholas Harrison @ hats on Feb 11, 2019 5:22 AM

Thanks for doing that. I tried to upload and publish it and the log I get looks like:

80%

Display Log

Installing Language Packs
Rebuilding Language...en_us
Rebuilding Language...bg_BG
Rebuilding Language...cs_CZ
Rebuilding Language...da_DK
Rebuilding Language...de_DE
Rebuilding Language...es_ES
Rebuilding Language...et_EE
Rebuilding Language...fr_FR
Rebuilding Language...he_IL
Rebuilding Language...hu_HU
Rebuilding Language...it_it
Rebuilding Language...lt_LT
Rebuilding Language...ja_JP
Rebuilding Language...nb_NO
Rebuilding Language...nl_NL
Rebuilding Language...pl_PL
Rebuilding Language...pt_PT
Rebuilding Language...ro_RO
Rebuilding Language...ru_RU
Rebuilding Language...sv_SE
Rebuilding Language...tr_TR
Rebuilding Language...zh_CN
Rebuilding Language...pt_br
Rebuilding Language...ca_ES
Rebuilding Language...en_UK
Rebuilding Language...sr_RS
Rebuilding Language...lv_LV
Rebuilding Language...pt_BR
Rebuilding Language...el_EL
Rebuilding Language...ko_KR
Rebuilding Language...sk_SK
Rebuilding Language...sq_AL
Rebuilding Language...es_LA
Rebuilding Language...fi_FI
Rebuilding Language...ar_SA
Rebuilding Language...uk_UA
Rebuilding Language...zh_TW
Rebuilding Language...hr_HR
Rebuilding Language...th_TH
Installing layoutdefs extension
Installing vardefs extension
Installing wireless_subpanels extension
Installing sidecar extension
Rebuilding ActionViewMap...
Rebuilding ActionFileMap...
Rebuilding ActionReMap...
Rebuilding Administration...
Rebuilding Dependencies...
Rebuilding EntryPointRegistry...
Rebuilding Extensions...
Rebuilding FileAccessControlMap...
Rebuilding Layoutdefs...
Rebuilding GlobalLinks...
Rebuilding LogicHooks...
Rebuilding TinyMCE...
Rebuilding Menus...
Rebuilding Include...
Rebuilding ScheduledTasks...
Rebuilding ScheduledTasks...
Rebuilding UserPage...
Rebuilding Utils...
Rebuilding Vardefs...
Rebuilding JSGroupings...
Rebuilding WirelessModuleRegistry...
Rebuilding WirelessLayoutdefs...
Rebuilding TableDictionary...
Rebuilding metadata for clients...
Rebuilding Console...
Rebuilding Platforms...
Installing Images
Installing Relationships
Rebuilding Vardefs...
Rebuilding Layoutdefs...
Rebuilding TableDictionary...

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hats @ Nicholas Harrison on Feb 11, 2019 5:17 PM
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Hi Nicholas Harrison,

You may need to check the sugar logs to find out the exact error.
- Navigate to Admin > System Settings.
- Scroll down to the Logger Settings section.
- Click "View Log".
- In order to see all of the current logging file, click "All"
Let us know what does logs capture.

Regards.
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"Invalid file extension" error when installing previously-working module

Scanning Package

Installation failed!

File Issues

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