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Guest relationship is being deleted when a user created a call on lead or contact record, so call is not showing up in call sub-panel upon creation of call

Question asked by Kayla Ebert on Jan 8, 2019
Latest reply on Apr 22, 2019 by Neville Warner

Our users notified me that calls were "disappearing" from Sugar. On a hunch, I pulled a report showing any call that was not related to a contact or lead record (for reference, we directly work with individuals so we never relate calls to a company record)

 

Thousands of calls showed up from 2013-present day. 

 

I am looking for a workaround to ensure that the related to contact or lead is ALWAYS added as a guest to the call so the call will show up in the subpanel. I don't want a user to log an important phone call only to have it not save to the subpanel properly. 

 

Does anyone have a known fix for this issue?

 

Thank you!

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